Restore your Helthy Pro purchases
Get your existing Pro subscription recognized after reinstalling Helthy or changing phones, without buying it again.
Subscriptions · Updated
Restore your purchase
- Connect to the internet and sign in to the Helthy account you used before.
- Check that your phone is signed in to the App Store or Google Play account you made the purchase with.
- In Helthy, tap your profile avatar → Settings → Subscription.
- Tap Restore purchases and wait for it to finish, then check the plan shown on the Subscription screen.
If you've already paid for Pro, try this before buying another subscription. Restoring checks for an existing purchase; it won't reactivate a subscription whose access period has ended.
If no purchase is found
- Open your store's subscription list and check that Helthy is active. If it isn't listed, look for the receipt to confirm which store account you used.
- Use your original Helthy account too. Signing in to a new Helthy account isn't the same as signing back in after a reinstall.
- If you've moved between iPhone and Android, the new store may not find a purchase made through the other one. Contact support before paying again.
- If you get an error, check your connection, reopen Helthy and try restoring again. Note the error message if it still fails.
What to send support
Tell us your Helthy account email, whether you're on iPhone or Android, your app version and what happened when you tapped Restore purchases. The purchase date or store order reference helps us investigate. Keep passwords, payment card details and sign-in codes out of the message.