Fix missing steps or workouts
Find out where health sync has stopped, check step permissions and understand why a workout might be missing from History.
Health sync · Updated
Check where the data comes from
- Check that you're looking at the same date in Helthy and the app you're comparing it with.
- If you use a wearable, open its companion app and let it finish syncing with the device.
- Look for the missing activity in Apple Health or Health Connect. If it hasn't reached that app, check the wearable app's sharing settings first.
- In Helthy, open Settings → Apple Health or Health Connect and tap Sync now. Keep your phone connected to the internet while it syncs.
Check permissions
- On iPhone, check that Apple Health lets Helthy read the type of data that's missing. If workout calories aren't reaching your rings, use Fix permissions in Helthy's Apple Health settings to review write access too.
- For steps counted by your Android phone, open the phone's Settings → Apps → Helthy → Permissions and allow Physical activity. The exact menu names vary by phone.
- For Android wearable data, open Health Connect's app permissions and check both Helthy and the wearable app. The wearable app needs permission to share the data, and Helthy needs permission to read it.
If a workout is missing from History
A workout recorded in another app must last at least 10 minutes to appear as an imported activity in Helthy. Shorter sessions can still contribute activity calories without getting their own History entry.
Helthy also checks for overlap with workouts you've already logged to avoid adding the same session twice. If you delete an imported activity, later syncs won't bring it back.
If you saw an error while saving a workout on your phone, reconnect and check History. If the workout still isn't there, retry saving it. On a free account, you can view the most recent seven days of meal and workout history. Pro gives you access to older entries.
If it is still missing
Tell support which activity and date are missing, where you recorded it, your device and app version, and what happened when you tapped Sync now. An error message or a cropped screenshot of the mismatch can help. Leave out unrelated personal information.